Rally Sports & Leisure Club

Effective Date: May 26, 2025
Last Updated: May 26, 2025

1. Introduction

Rally Sport & Leisure Club Inc. ("we," "us," "our," or "Rally") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").

This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Ontario, Canada.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Account Information: Name, email address, phone number, date of birth, username, and password
Profile Information: Photo, bio, sports preferences, skill level, and other profile details
Communication Data: Messages you send through our platform, including direct messages and league communications
League Registration: Emergency contact information, medical conditions, dietary restrictions, and other information necessary for sports participation
Payment Information: Billing address and payment method details (processed securely through third-party payment processors, including but not limited to Stripe)
Support Communications: Information you provide when contacting customer support

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
Usage Data: Pages visited, time spent on pages, clicks, scrolling behavior, search queries, and interaction with features
Location Information: Approximate location based on IP address, and precise location if you grant permission through your device
Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies

2.3 Information from Third Parties

We may receive information from:

Social Media Platforms: If you connect your social media accounts or interact with our social media content
Advertising Partners: Information about your interactions with our advertisements on other platforms
Analytics Providers: Aggregated and anonymized data about website usage and user behavior
Other Users: Information that other users share about you, such as in messages or referrals

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

Create and manage your account
Facilitate sports league registration and participation
Enable messaging between users
Process payments and manage subscriptions
Provide customer support

3.2 Communication

Send transactional emails (account confirmations, league updates, payment receipts)
Deliver marketing communications about our services, events, and promotions
Send push notifications through our mobile app (with your consent)

3.3 Platform Improvement

Analyze usage patterns and user behavior
Conduct research and analytics to improve our Services
Develop new features and functionality
Ensure platform security and prevent fraud

3.4 Legal and Safety

Comply with legal obligations
Enforce our Terms of Service
Protect the safety and security of our users
Resolve disputes and investigate violations

3.5 Marketing and Advertising

Deliver personalized advertisements
Measure advertising effectiveness
Create custom audiences for advertising campaigns
Conduct market research and competitive analysis

4. How We Share Your Information

4.1 With Your Consent

We share your information when you explicitly consent, such as when you choose to connect with other users or share information publicly.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our Services, including:

Analytics Providers: Google Analytics
Advertising Partners: Google Ads, Meta (Facebook/Instagram), TikTok
Email Marketing Services: [Your email marketing platform]
Payment Processors: [Your payment processor]
Cloud Storage Providers: [Your cloud storage providers]
Customer Support Tools: [Your support platform]

4.3 Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or to:

Comply with a subpoena or court order
Protect our rights, property, or safety
Investigate potential violations of our Terms of Service
Prevent fraud or other illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually for research, analytics, or marketing purposes.

5. International Data Transfers

Your personal information may be stored and processed in Canada and the United States. When we transfer your information outside of Canada, we ensure appropriate safeguards are in place, including:

Contractual protections requiring adequate data protection standards
Transfers to countries with adequate privacy protection as determined by the Privacy Commissioner of Canada
Your explicit consent for specific transfers

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how users interact with our Services
Advertising Cookies: Used to deliver relevant advertisements and measure their effectiveness
Preference Cookies: Remember your settings and preferences

6.2 Third-Party Cookies

Our advertising partners (Google, Meta, TikTok) may place cookies on your device to deliver targeted advertisements and measure campaign performance.

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services. You can also opt out of interest-based advertising through:

Google Ads Settings
Facebook Ad Preferences
Digital Advertising Alliance of Canada (DAAC) opt-out page

7. Your Privacy Rights

Under applicable Canadian privacy laws, you have the right to:

7.1 Access and Correction

Request access to your personal information we hold
Request correction of inaccurate or incomplete information

7.2 Deletion

Request deletion of your personal information
Delete your account, which will result in immediate deletion of your personal data

7.3 Consent Withdrawal

Withdraw consent for processing where we rely on consent
Opt out of marketing communications
Disable location tracking through your device settings

7.4 Data Portability

Request a copy of your personal information in a structured, machine-readable format

7.5 Complaint Rights

File a complaint with the Privacy Commissioner of Canada or your provincial privacy commissioner

To exercise these rights, contact us at help@rallysportandleisure.com.

8. Age Requirements and Minors

Our Services are intended for users aged 16 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

Users aged 16-17 should have parental or guardian consent before providing personal information or participating in sports leagues.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Secure payment processing through certified providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

10. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods include:

Account Information: Retained while your account is active
Communication Data: Retained for the duration of your account
Transaction Records: Retained for 7 years for accounting and legal purposes
Marketing Data: Retained until you opt out or for 3 years of inactivity
Legal Compliance: Retained as required by applicable laws

Upon account deletion, we immediately delete your personal information, except where retention is required by law.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these external sites or services. We encourage you to review the privacy policies of any third-party services you use.

12. Mobile Applications

When you use our mobile applications, we may collect additional information such as:

Device-specific identifiers
Push notification tokens
Mobile advertising IDs
Precise location data (with your permission)
App usage analytics

You can control many of these permissions through your device settings.

13. Marketing Communications

We may send you marketing communications about our services, events, and promotions. You can opt out of marketing emails by:

Clicking the unsubscribe link in any marketing email
Adjusting your account preferences
Contacting us at help@rallysportandleisure.com

Even if you opt out of marketing communications, we may still send you transactional messages related to your account or services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. We will:

Post the updated Privacy Policy on our website
Update the "Last Updated" date
Provide notice of material changes through email or prominent website notice
Obtain your consent for material changes where required by law

Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rally Sport & Leisure Club Inc.
Email: help@rallysportandleisure.com